A 99.9% Server Uptime
Our shared hosting system is based on a solid, top–quality hardware configuration and a significantly modified Linux variation. That is why, irrespective of what your web site is, or how many visitors you’ve got, or even if there’s a distributed denial–of–service attack, our physical machines will remain up and your web sites will remain accessible online.
Our Linux shared hosting plans packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on world–class hardware elements supplied by Juniper. On top of that, on every router, we’ve installed a firewall with a complex algorithm to help sieve all dubious requests.
This way, in all our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to reduce all possible risks with our cloud hosting plans and while we offer top–quality client support, there are occasions when the customer simply isn’t pleased with what we are offering. Or he wants to upgrade to a more powerful hosting solution, such as a VPS server or a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely pleased, you will receive your money back.
24/7 Technical Support
We’ve carefully hand–picked each member of our 24x7 support staff so that we can provide the best possible customer support that you can get. Each of our customer service technicians has lots of years of experience working with hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available to you 24–7–365 – you will be able to contact them whenever you want and they will reply as soon as possible.
Their average response time is just twenty minutes, whilst with other hosting distributors you have to wait around for days. Plus, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to in less than 60 minutes.