A ticketing system is the most common correspondence medium that hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to fix an issue that requires some time to investigate or that needs to be forwarded to a sysadmin. In this way, all comments added by either party will be stored in one place in case someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts in order to carry out a given task or to get in touch with the company’s client care staff. If you would like to manage a number of domain names and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. Plus, it might take a considerable amount of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with numerous other web hosting companies, the trouble ticket system that we use with our Linux shared hosting plans is included in the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to remember several log-in credentials, as you will be able to manage both your tickets and the web hosting account itself from a single location. So, in case you’ve got an enquiry or come across an issue, you can touch base with our tech support staff representatives right away. Our ticketing system comes with an intelligent search functionality. This goes to say that even in case you have sent tons of tickets through the years, you will be able to track down the one that you want in an instant. Additionally, you can read knowledge base guides to resolving commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our Linux semi-dedicated servers, was created with one objective in mind – that you should be able to manage everything connected to your account from one single place and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or run into a complication, you can touch base with our tech support staff representatives instantly without needing to go to a totally different admin console. You can search through your files or check various settings within your account while submitting a new ticket or reading the response to an older one. If you’ve got plenty of tickets and you’d like to track down a specific one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in no more than one hour irrespective of the essence of your inquiry or issue.