A live chat is among the many methods of communication supplied by some website hosting providers as a part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell something in comparison to a phone call with a representative. In addition, when the trouble that you have requires some time to be investigated and dealt with, you'll be able to do something different at the same time rather than just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service totally free as long as you have web accessibility even when your hosting supplier is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Hosting

We provide a live chat support service for all Linux shared hosting plans that we offer and we can assist you with almost everything live. If you do not have an account with our company yet, we'll be able to give you more details about the plans to help you to get the most appropriate plan. In case you are a current client, we will be able to help you with any general or billing issue and even with lots of common tech troubles, for instance an e-mail address setup in a desktop e-mail client. In case you cannot give us a call for some reason or you are in a country where we do not have a local phone number, the live chat is the best choice to contact us. Needless to say, some issues need additional time to analyze and test, so you'll have to open a ticket to our technicians, but nonetheless, we can save your time and help you with numerous issues on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every single day, even on weekends and holidays. It is the most effective way to learn more details about our Linux semi-dedicated servers in case you do not have an account yet or to get a problem resolved in case you are a customer and our customer support agents will assist you instantly regardless of the time of the day you join the chat. In case you are hesitating which package is more suitable for your websites, if you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or when you have problems setting up an email account on your computer, you can get in touch with us and we'll supply you with the required info right away. The live chat is accessible even after our telephone lines go off for the day, therefore when you have an account here, you can rest assured that you'll always get quick assistance with any question or trouble that pops up.