If you ever face a problem with your site and are unable to fix it on your own, ask the respective web hosting company’s client service team to help you get the site back online. A fast solution would be best, but lots of hosting companies respond within twenty four hours and even more, particularly if you are working with a hosting reseller. Even if your problem can be solved with ease, your site may not work properly or it may not be reachable at all for a long time interval, so you may lose potential customers since it’s pretty unlikely that anybody would be enthusiastic to return to a website that is inoperative. With that said, you have to make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a timely fashion. If an app update doesn’t go as planned or you erase something unintendedly, for instance, the site must be fixed quickly in order to prevent lengthened downtime.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting plans feature a sixty-minute reply guarantee, which suggests that irrespective of what query or difficulty you might have, we will always be there to lend a hand. In reality, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and sales matters. Our help desk team reps will be at your service 24-7, even on official holidays and weekends, so you’ll obtain swift support at any time. We realize how valuable time can be, so by the time we reply to your support ticket or e-mail, we will have enquired into the issue and, in case we haven’t figured out a solution, we will give you more details on what you need to do on your end, when the circumstances demand it. With our support services, you can be certain that there will be someone to help you straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take full advantage of our lightning-fast support services. You will get a response to any ticket opened from the hosting Control Panel or email sent to our technical and client support staff in no more than 1 hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes far less time to examine and sort out a problem. We’ll supply you with more info if the solution involves something that should be done on your end. In case you contact us during weekends or holidays, the response time will be absolutely the same and due to the fact that our support staff is on duty 24-7-365, you’ll get immediate assistance for practically any general, technical or billing issue irrespective of the hour at which you contact us.