Despite the fact that this isn't the mainaspect in order to identify a trustworthy shared hosting company from a bad one or a reseller from an actual supplier, the option to call and talk with a live person is an indicator that you are not using the services of a one-person service provider and that you will be able to reach somebody when you're looking for help. The phone support for hosting services may range from basic to professional, so the issues which can be resolved with a call vary depending on the specific service provider. Generally, these issues are more basic and feature billing or 1st level technical issues since more difficult issues often require a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Still, the option to call your supplier will save you considerable time and efforts for the multitude of tiny problems which will eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

Because we have live telephone support 14 hours every day, you're able to call us and talk with one of our customer support representatives to learn more about all of the Linux shared hosting plans that we provide and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on three different continents so that you can call the one nearer to you - in the United States of America, the UK or Australia. If you're already a customer, you'll be able to call about general and billing matters, and even about some technical issues. In case the situation is strictly technical or it requires longer time to analyze, you will have to use our ticketing system, which will enable both you and our tech support crew to keep track of the information given by each side.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours per day as part of the support services for each semi-dedicated server package that we supply. Considering the fact that some issues are more difficult and time-consuming, you will have to open a ticket in case you come across such an issue, but for all of your billing, general or small-scale technical issues you can always call us and we will assist you right away to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you will be able to find out if you can host your sites on our state-of-the-art cloud platform or you're able to get any other general info about our semi-dedicated services. We have local numbers in the U.S.A., the United Kingdom and Australia plus an international number, which means that you'll be able to call the one which is closer to your region.