24/7 Customer Support in Shared Hosting
All of our Linux shared hosting plans offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting solutions before you make a purchase or you are a current customer and you have a question or a difficulty, you will be able to contact us anytime, which includes weekends and holidays. We have multiple channels to contact us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any matters which need longer time to investigate and handle. Unlike a number of other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, which means that regardless of what the issue is, it will be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive well-timed assistance, especially if your site is not working properly for some reason. Our Linux semi-dedicated servers include 24/7 customer and tech support, therefore in case anything comes up, you'll be able to use several ways to contact us - phone line with several local numbers around the world, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and common issues, which means that if you don't have an account yet, for instance, you can find extra information for our solutions, or we can help you with uncomplicated tech matters. The other two options are for solely tech troubles or anything that is more time-consuming due to the fact that it's much easier to track the communication between you and our support team. The guaranteed max reply time for them is just one hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day so as to get support like you may have to do with other service providers.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server from our company, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the USA, the UK and Australia as well as a live chat service. When you're an active customer and you want help with a technical issue that requires more time to analyze or resolve, you'll be able to open a support ticket through your billing account or you can send an e-mail and we'll handle the issue and send you an answer within one hour. The answer time is guaranteed 24/7, which includes weekends and holidays, yet for many problems it takes less than 30 mins to get support. Our support service covers the VPS and all the pre-installed software it includes, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will benefit from timely support when you acquire a dedicated server from our company. Our customer and tech support crews are online 24/7/365, therefore when you open a ticket through your billing account or you send an email message about any issue with the server or the pre-installed software on it whatever the time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the perfect option if the issue in question requires a longer period of time to be resolved or if it should be given to our administrators, because it's far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you can phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.