Technical Support Channels
A 60–Minute Ticket Response Guarantee
We provide a sixty–minute response warranty for each trouble ticket or email that you send to our client service team. We’ll rapidly reply to all the general inquiries and forward right away the matter to our sysadmins in case additional assistance is needed. If you make use of the Managed Services package, we will complete any of the included services at a time that has been agreed upon earlier.
A First–Rate Tech Support Service
- We’ll be online for you 24/7 to reply to any questions that you may have regarding our Control Panel or any of the applications that we have preinstalled for your convenience on the server. If you also need help handling server management procedures, take advantage of our Managed Services package, which includes backup hard disk storage space, OS updates every week, server monitoring and rebooting services, plus troubleshooting and software installation procedures.
A User–Friendly Help Area
Our Control Panel is preinstalled for each dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of help articles in addition video versions that show all the operations that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Control Panel.