Support and Help Channels
A 60–minutes Inquiry Response Warranty
Each ticket you submit to the tech support team will be answered within less than 60 mins. The general inquiries will be answered instantly. However, if the assistance inquiry you have sent requires the assistance of an experienced technician, we are going to forward the ticket to him and will inform you about the delay.
Qualified Tech Assist Service
Our customer assist team will be working for you round the clock to to handle all service request tickets that you submit. We offer customer support for all the apps that are pre–configured on your machine. These include our custom designed Control Panel, the selected Operating System as well as the server administration panel (based on the VPS type).
A Descriptive Help Section
A comprehensive and routinely updated collection of articles is incorporated into our custom–built Control Panel. It offers quick tips about how to execute all of the fundamental site managing jobs. The Help zone offers thorough how to tutorials and step–by–step video tutorials. You can access the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.