Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Warranty

  • Each ticket you submit to the tech support team will be answered within less than 60 mins. The general inquiries will be answered instantly. However, if the assistance inquiry you have sent requires the assistance of an experienced technician, we are going to forward the ticket to him and will inform you about the delay.

  • Top quality support service
  • Qualified Tech Assist Service

  • Our customer assist team will be working for you round the clock to to handle all service request tickets that you submit. We offer customer support for all the apps that are pre–configured on your machine. These include our custom designed Control Panel, the selected Operating System as well as the server administration panel (based on the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • A comprehensive and routinely updated collection of articles is incorporated into our custom–built Control Panel. It offers quick tips about how to execute all of the fundamental site managing jobs. The Help zone offers thorough how to tutorials and step–by–step video tutorials. You can access the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.